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How my918bet Handles Your Personal Information

Your account data — from your registered email to the payment methods you use, including Touch 'n Go eWallet, Boost and GrabPay — is handled with a clear set of rules we follow every time.

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DATA PROTECTION PRACTICES

How We Protect and Manage Your Information

We apply a layered approach to account security and data management — from the point your information enters our system to the moment you choose to close your account. Here is what that looks like in practice across the four areas that matter most to you.

Secure Data Storage

Account records, including payment method references for Touch 'n Go eWallet, Boost and GrabPay, are stored on access-controlled servers. Only authorised personnel can retrieve identifiable account data, and access is logged.

Cookies and Session Data

We use session cookies to keep you logged in across pages and analytics cookies to understand how our platform is being used. You can adjust cookie preferences through your browser settings at any time.

Data Retention Periods

We keep your account data for as long as your account is active and for a defined period after closure. Transaction records tied to GrabPay or FPX are retained to satisfy financial record-keeping requirements.

Third-Party Data Sharing

We do not sell your personal data. We share only what is necessary with payment processors like Touch 'n Go eWallet or Boost to complete a transaction, and with fraud-detection services to protect your account.

What We Collect and Why It Matters to You

my918bet Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information you provide directly: your name, contact details, preferred language and the payment methods you link to your account. If you fund your account via Touch 'n Go eWallet, Boost or GrabPay, we record the transaction

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reference and amount — not your wallet PIN or full card number, which stays within the respective payment provider's own security layer. We also collect technical data your device sends automatically: IP address, browser type, session duration and pages you visit within our platform. This helps
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us detect unusual access patterns and keep your account from being accessed without your knowledge. Account activity logs — including deposit history, withdrawal requests and any wallet you've added — are retained for the period required to meet our operational and legal obligations. You can request
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a summary of everything we hold on your account by contacting our support team directly. Where this policy references eligibility or access, availability depends on local law and is applicable where local law permits, including for players in Kota Kinabalu and other regions of Malaysia.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to review, correct or remove information we hold on your account, our support team is the right starting point. You can reach us through live chat on the platform, by email, or through our Telegram channel — all three connect you to the same team. We aim to acknowledge data-related requests within one business day and provide a full response within the timeframe required by applicable rules.

Frequently Asked Questions About Our Privacy Policy

These are the questions we hear most often when it comes to how we handle personal data. If your question is not covered here, reach out through live chat or email and we will give you a direct answer.

We collect your name, email address, contact number and the payment methods you register — such as Touch 'n Go eWallet or Boost. Technical data like your IP address and device type is also recorded automatically during each session.

No. We only record the transaction reference and amount from your wallet payment. Your actual wallet PIN, password and linked bank details remain entirely within Touch 'n Go eWallet or GrabPay's own security system — we never see them.

Yes. Contact our support team via live chat or email with your registered account name. We will compile a summary of the personal data we hold and deliver it to your registered email address within the applicable response window.

Send your request through live chat, email or our Telegram channel. State clearly what you want corrected or removed. We will confirm receipt and process your request in line with our data retention obligations and any legal requirements that apply.

We share data only when it is necessary to process a payment via Boost, GrabPay or FPX, or to run fraud and security checks. We do not sell your personal data to advertisers or unrelated third parties under any circumstances.

We retain account records and transaction history — including DuitNow and FPX payment logs — for a set period after account closure to meet financial record-keeping requirements. Once that period expires, identifiable data is securely removed from our systems.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Accountmy918bet Login Infomy918bet Glossary

How my918bet Handles Your Personal Information

How We Protect and Manage Your Information

Secure Data Storage

Cookies and Session Data

Data Retention Periods

Third-Party Data Sharing

How to Contact Us About Your Data

Frequently Asked Questions About Our Privacy Policy

01 What personal information does my918bet collect when I open an account?

02 Does my918bet store my Touch 'n Go eWallet or GrabPay login credentials?

03 Can I request a copy of all the data my918bet holds on my account?

04 How do I ask my918bet to correct or delete my personal data?

05 Does my918bet share my data with third parties?

06 How long does my918bet keep my account and transaction data after I close my account?

Privacy Policy

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